64bet Privacy Policy – How We Protect Your Personal Data

64bet takes its users' privacy very seriously. This Privacy Policy transparently and accessibly describes how we collect, use, store, protect, and occasionally share the personal information of everyone who uses our platform — whether to play slots, bet on the Copa do Brasil, access the live casino, play crash games, or use any other service available on the site.

This policy applies to all 64bet users — registered or not — and covers all interactions with the platform, including mobile browser access, Pix deposits and withdrawals, support contact, and participation in promotions. By continuing to browse the site or use any service, you acknowledge that you are aware of the practices described here.

This policy was drafted in compliance with the General Personal Data Protection Law (LGPD — Law No. 13.709/2018), which is the Brazilian law that regulates the processing of personal data in Brazil. If you have any questions about this policy, please reach out to our team via live chat or by email at contato@64bet.best.

64bet collects different types of information depending on how you interact with the platform. We only collect what is strictly necessary to operate the service, meet legal obligations, and improve your experience.

Data you provide directly during registration:

• Full name and CPF
• Date of birth
• Email address
• Full residential address (including ZIP code)
• Mobile number
• Identity documents (national ID or driver's license) when requested for verification

Data generated through platform usage:

• Full betting history — matches wagered on, amounts, markets selected, and results
• Financial transaction history — deposits via Pix, boleto, card, PicPay, and Mercado Pago; withdrawals made
• Gaming sessions — duration, games accessed, and amounts wagered on slots, live casino, and crash games
• Account preferences and settings

Technical data collected automatically:

• Access IP address
• Browser type and version
• Device operating system (Android, iOS)
• Pages visited and time spent
• Cookies and session identifiers
• Approximate geolocation data (country and state)

Every piece of data collected by 64bet has a specific, justified purpose. We don't collect information for its own sake — each data point serves a clear need, either to operate the service or to meet a legal obligation.

64bet may also use aggregated and anonymized information — with no individual user identification — for internal platform performance analysis, new feature development, and overall experience improvement.

The LGPD requires that every company processing personal data of Brazilian residents have a legal basis justifying each processing activity. 64bet grounds its data processing practices in the following legal bases set out in Law No. 13.709/2018:

• Contract performance — processing is necessary to operate the services you agreed to when creating your account: placing bets, handling Pix deposits and withdrawals, and verifying your identity.
• Compliance with a legal obligation — 64bet is legally required to maintain records of financial transactions, verify user identities, and report suspicious activity to the relevant authorities when required.
• Legitimate interest — security analysis, fraud detection, and responsible gambling monitoring are processing activities based on the legitimate interest of the platform and its users.
• Consent — for sending marketing communications, promotions, and 64bet updates, we rely on your consent — which can be withdrawn at any time in your account settings.

64bet does not sell your personal data to third parties, under any circumstances. However, to operate the service properly, we need to share specific, limited information with certain categories of partners and entities:

• Payment providers — to process deposits and withdrawals via Pix, boleto bancário, PicPay, Mercado Pago, and TED transfers. These providers receive only the information necessary to complete the transaction and are subject to their own privacy policies and Banco Central do Brasil regulations.
• Game providers — companies such as Evolution Gaming and Pragmatic Play receive only the minimum data needed to load games and record session results. This data is anonymized or pseudonymized wherever possible.
• Identity verification tools — KYC (Know Your Customer) service providers used to validate documents submitted during account verification receive only the data needed to carry out that specific validation.
• Legal and regulatory authorities — 64bet may be legally required to share data with competent authorities — such as the Central Bank of Brazil, the Federal Revenue Service, or law enforcement — when there is a formal legal requirement. This includes money laundering and financial fraud investigations.
• Technology infrastructure services — hosting, CDN, and network security providers that support platform operations have limited, controlled technical access to data, always under confidentiality agreements.

All partners who receive user data from 64bet are contractually required to process that information solely for the specific agreed purposes and to keep it adequately protected.

64bet retains users' personal data for as long as necessary to fulfill the purposes described in this policy — or for the period required by applicable legal and regulatory obligations.

General retention criteria:

• Active account data — retained for as long as the account remains active and in regular use on the platform.
• Financial transaction data — retained for a minimum of 5 years after the transaction, in accordance with Brazilian tax legislation and anti-money laundering requirements.
• Betting records and gaming session logs — retained for up to 2 years for customer support, dispute resolution, and responsible gambling monitoring.
• Account closed at user's request — data is anonymized or deleted within 90 days of account closure, except for financial records that must be retained by law.
• Account closed due to terms violation — records relevant to an investigation may be retained for a longer period, as required by the proceedings.

To request early deletion of your data, contact 64bet support. Deletion will be subject to any legal retention obligations that may override the request.

Protecting our users' information is an operational priority at 64bet. We apply multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption — all data transmitted between your device and 64bet's servers is encrypted using the same standard employed by Brazil's largest digital banks, such as Nubank and Itaú.
• Encrypted storage — sensitive data stored on the platform's servers — such as passwords and identity documents — is encrypted at rest.
• Restricted access control — only employees with a justified operational need have access to users' personal data, and all access is logged for audit purposes.
• Continuous monitoring — automated systems monitor the platform 24 hours a day to detect unusual access, intrusion attempts, and suspicious activity.
• Secure authentication — the 64bet login system uses brute-force protection and new-device access notifications.

No security system is completely immune to breaches. In the event of a security incident affecting users' personal data, 64bet will follow the procedures set out in the LGPD — including notifying affected users and the Autoridade Nacional de Proteção de Dados (ANPD) within the legally required timeframes.

64bet uses cookies — small text files stored in your browser — and similar technologies to enhance your experience on the platform. The types of cookies used are:

• Essential cookies — required for the platform to function properly. Without them, features such as login, session management, and bet processing would not work correctly. These cookies cannot be disabled.
• Performance & analytics cookies — collect anonymous information about how users navigate the platform — which pages are most visited, how much time is spent in each section, and what technical errors occur. Used exclusively to improve the service.
• Functionality cookies — remember your preferences — such as language, display settings, and recent browsing history — so you don't have to reconfigure the platform every time you log in.
• Security cookies — used to detect fraudulent access attempts, suspicious sessions, and unusual activity in order to protect your account.

You can manage your cookie preferences in your browser settings. Disabling non-essential cookies may affect some platform features but will not prevent basic access to the service. 64bet does not use third-party tracking cookies for advertising purposes.

The LGPD grants you, as the data subject whose personal data is processed by 64bet, a set of rights that can be exercised at any time. 64bet commits to responding to all requests within 15 business days:

• Right of access — request a copy of all personal data 64bet holds about you.
• Right to Correction — request the correction of inaccurate, incomplete, or outdated data.
• Right to deletion — request the deletion of your personal data, subject to the legal retention obligations described in this policy.
• Right to data portability — request your data in a structured, machine-readable format for transfer to another controller.
• Right to object — object to data processing based on legitimate interest when there is a valid reason related to your specific situation.
• Right to withdraw consent — withdraw consent for marketing communications at any time, without affecting the lawfulness of any processing carried out before the withdrawal.
• Right to information — obtain clear information about which entities your data is shared with and why.

To exercise any of these rights, contact 64bet support via live chat on the platform or by email at contato@64bet.best. Clearly state which right you wish to exercise and provide the information needed to process your request.

64bet is a platform exclusively for users aged 18 and over. We do not intentionally collect, process, or store personal data from minors.

During the registration process, we ask for the user's date of birth as an age verification measure. If underage registration is suspected, the account is immediately suspended and submitted for document verification. Accounts confirmed to have been created by minors will be closed and their data deleted.

If you believe a minor has created an account on 64bet, please contact our support team immediately at contato@64bet.best so we can take appropriate action.

The 64bet platform may, in certain situations — such as game information pages or provider pages — include references to third-party sites. 64bet does not control the content or privacy practices of external sites and is not responsible for how third parties handle your data.

We recommend that when accessing any external site referenced here, you read that service's privacy policy to understand how your data is handled outside the 64bet environment.

64bet may update this Privacy Policy periodically to reflect changes in operational practices, applicable law, or the services offered. When that happens:

• The "last updated" date at the top of this page will reflect any changes.
• Material changes that significantly affect your rights will be communicated by email at least 7 days in advance.
• For minor or technical changes, publication on this page serves as sufficient notice.

Continued use of the platform after any changes take effect constitutes acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how your data is handled.

For any questions, requests, or complaints regarding the handling of personal data by 64bet, you can reach us through the following channels:

• Live chat — available within the platform, 24 hours a day, 7 days a week, in Portuguese.
• Email — contato@64bet.best — for formal LGPD rights requests, include "LGPD – [request type]" in the subject line.

64bet has appointed a Data Protection Officer (DPO) as required by the LGPD. The DPO is the point of contact for privacy-related matters and can be reached at the email address indicated above.

If you believe your rights have not been properly upheld by 64bet, you have the right to file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) — the Brazilian federal government agency responsible for overseeing compliance with the LGPD.

Also refer to our Terms and Conditions page and the Responsible Gaming page for additional information on platform usage.